Practice Terms and Conditions

Edinburgh Neuropsychology Ltd

Thank you for entrusting your psychological well being and care to Edinburgh Neuropsychology Ltd. This letter details our Practice Terms & Conditions. Please ask for further explanation/clarification if required.

Prices

Please see our Services page for further information about prices.

Payment 

You will be sent an invoice via Quickbooks/Inuit and you can pay by bank transfer, please note that payment must be made on receipt of the invoice.

Cancellation Policy

If you know you are going to be late for an appointment, you should contact us to tell us.  If you arrive later than 30 minutes after an appointment time, we will try to provide the services you have booked but if we decide that we cannot, the appointment will be treated as cancelled and we may decide to make a charge for that appointment.

You may cancel an appointment without charge if you give us at least 48 hours prior notice of the cancellation.

If you do not attend an appointment without providing any prior notice, you will be charged 100% of the full price.

If you cancel an appointment with less than 48 hours notice, you will be charged 50% of the full price of the appointment. 

If due to exceptional circumstances such as a positive Covid test or unexpected illness/hospitalisation you need to cancel an appointment with less than 48 hours notice, we will consider the circumstances and decide whether to waive any charge for late cancellation.

We will aim to start the sessions at the appointment time which you have booked but if there is a delay of at least 30 minutes, you may cancel the appointment and we will refund to you in full any deposit or other advance payment that you have made to us for that appointment.

Complaints and Standards

If you feel that there is something you wish to complain about, please direct your complaints in the first instance to Dr Gillanders or Dr Poveda or in writing at admin@edinburghneuropsychology.co.uk.

Access and Ownership of Records

Case records, including test forms and data, are the property of, and will be retained by, Edinburgh Neuropsychology Ltd. If you wish a copy of the clinical records, you should contact the practice to arrange this by emailing admin@edinburghneuropsychology.co.uk.

Copies with a summary of the history will be passed on by request to any other Clinical Psychologist/Neuropsychologist or health professional with your consent. In cases where referral has been completed via a Case Manager, Insurance provider or Solicitor, information will be passed on to them on request as this is standard condition of contracts.

Data Protection

For all client personal and payment information, Edinburgh Neuropsychology Ltd. is subject to and complies with the Data Protection Act.

Our full terms and conditions can be provided to you on request.